Privacy Policy
Effective Date: 17 May 2026
Welcome to ECS RIVER GROUP Easyclean Subscription. Your privacy is important to us. This Privacy Policy explains how ECS Easyclean Subscription (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website or use our subscription cleaning services.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
- Information We Collect
We may collect personal information including:
Full name
Email address
Phone number
Property address
Billing address
Payment information
Subscription preferences
Service history
IP address and browser information
Website usage data through cookies and analytics - How We Use Your Information
We use your information to:
Provide window, pressure cleaning, and exterior cleaning services
Process subscription payments
Manage recurring bookings and customer accounts
Send appointment reminders and service updates
Respond to customer enquiries
Improve website performance and customer experience
Prevent fraud and maintain website security
Comply with legal obligations - Payment Processing
Payments made through our website are securely processed using third-party payment providers such as Stripe and/or PayPal. ECS RIVER GROUP Easyclean Subscription does not store full credit card or debit card details on our servers.
Please review the privacy policies of these payment providers for more information about how they handle your payment data. - Subscription Billing
By subscribing to our services, you authorise ECS RIVER GROUP Easyclean Subscription to process recurring payments according to your selected cleaning plan and billing schedule.
Customers may manage, pause, or cancel subscriptions according to our Terms & Conditions. - Cookies and Website Tracking
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic
Personalise user experience
Remember customer preferences
You may disable cookies through your browser settings, although some website features may not function properly. - Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties only when necessary to:
Process payments
Provide website hosting and technical services
Send service notifications
Comply with legal requirements
All third-party providers are required to protect your information. - Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure using secure systems and industry-standard security measures.
However, no online transmission or storage system is completely secure. - Access and Correction
You may request access to the personal information we hold about you and request corrections if needed.
To make a request, please contact us using the details below. - Third-Party Links
Our website may contain links to third-party websites. ECS RIVER GROUP Easyclean Subscription is not responsible for the privacy practices or content of external websites. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. - Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
ECS RIVER GROUP Easyclean Subscription
Email: info@rivergroup.com.au
Phone: 0410 9393 70
Location: Wollongong, NSW, Australia